Privacy Policy
1. Introduction
Welcome to The Venue by Monique ("we", "our", or "us"). We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, inquire about an event, make a booking, or attend an event at our venue.
By using our website or services, you consent to the collection and use of information in accordance with this Privacy Policy. Please read it carefully.
2. Information We Collect
Personal Information
When you contact us, request a quote, or book our venue we may collect:
- Name
- Email address
- Phone number
- Event details (event date, guest count, event type)
- Billing and payment details
Automatically Collected Information
When you visit our website we may automatically collect technical information such as:
- IP address
- Browser and device type
- Pages visited and time spent on the site
- Cookies and similar tracking data
Information from Third Parties
We may receive information you provide on social media (e.g., Instagram, Facebook) or information shared by third-party service providers who assist us (for example, payment processors).
3. How We Use Your Information
We use personal information to:
- Respond to inquiries and process bookings
- Process payments and send invoices
- Communicate event details and updates
- Send marketing communications, if you opt in
- Improve our website, services, and guest experience
- Comply with legal obligations
We will never sell your personal information.
4. Cookies & Tracking
We use cookies and similar tracking technologies to remember preferences, analyze site traffic, and improve user experience. You can change your browser settings to block cookies; however, some features of the site may not function properly if cookies are disabled.
5. Photography & Media Consent
Events at The Venue by Monique may be photographed or recorded for promotional uses including our website, social media, and printed materials. By attending an event at our venue, you acknowledge that you and your guests may appear in photos or videos taken on the premises and consent to our use of those images for promotional purposes.
If you do not wish to be photographed or want specific images removed, please contact us at info@thevenuebymonique.com and we will make reasonable efforts to accommodate your request.
6. Sharing Your Information
We do not sell personal information. We may share personal data with:
- Trusted service providers (e.g., payment processors, booking platforms, email providers)
- Event vendors you engage (with your approval)
- Authorities when required by law or to protect our legal rights
All third parties are required to protect your information and use it only for authorized purposes.
7. Data Security
We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. While we take security seriously, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
8. Your Rights
Subject to local law, you may have the right to:
- Access or request a copy of personal information we hold about you
- Correct or update inaccurate information
- Request deletion of your personal data
- Withdraw consent to marketing communications
To exercise these rights, contact us at info@thevenuebymonique.com. We may ask you to verify your identity before fulfilling certain requests.
9. Data Retention
We retain personal information only as long as necessary to fulfil the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce agreements.
10. Third-Party Links
Our website may link to third-party sites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal information.
11. Updates to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page. Continued use of our services after changes indicates your acceptance of the revised policy.
If you have questions, privacy requests, or concerns, please contact us:
The Venue by Monique
Address: [Insert Venue Address]
Email: info@thevenuebymonique.com
Phone: [Insert Phone Number]